Casualty First is now open on an appointment only basis, Monday to Friday 8 am to 6 pm. To book an appointment, click here.

We are offering Outpatient appointments. In many cases these can be conducted virtually. To make an appointment, please call: 0207 806 4060.

Do NOT visit the Hospital if you have any flu like symptoms. Please self-isolate and visit NHS 111 online. Click here for the latest information.

Patient Information

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Patient Information

We recognise that for everyone coming into hospital it can be a stressful and an unnerving experience. At the Hospital of St John & St Elizabeth we are committed to the welfare of all our patients and you will find all staff will work hard to ensure your stay with us is a positive experience.

Patients can be reassured that the Respiratory Unit is part of the Hospital of St John and St Elizabeth, one of the UK’s leading private hospital with an international reputation stretching back over 160 years.

Staying With Us

Staying with Us

Staying at the Hospital of St John & St Elizabeth is like a home from home; our aim is to make you feel as comfortable and relaxed as possible. You will enjoy state-of-the-art, en suite facilities, a nurse on call, television and a safe in your room. We can arrange for you to use internet connection, fax machine etc.. should you need to. Fresh linen and towels are provided but you may wish to bring other personal items with you.

Specifically designed to meet every individual’s needs, a delicious and varied menu is available to cater for your palate. Please make staff aware of any food allergies, intolerances or special dietary requirements you have.

You are welcome to visit the Hospital before you are admitted. In any case, you will be pre-assessed for your operation so that you are fully aware of the procedure.

We welcome any questions you may have and provide a constant level of support to guide you through any concerns or queries you may have. If you have any questions, however small you may think, please contact us on 020 7806 4060 and we will be happy to assist you with our dedicated, caring approach.

Why choose us?

  • Comprehensive Surgical service on one site
  • Consultant led care
  • Supported by Specialised Staff
  • Excellent Patient staff ratios
  • Back up team from a large range of on- site experts
  • Patients needing specific monitoring post-surgery can be accommodated in our fully equipped High Dependency Unit.

Infection Control

The risk of infection at our hospital is extremely low, due to our stringent cleaning protocol that enables us to deliver quality healthcare. Single en suite facilities are available to most patients and nurses and doctors adhere to strict hygiene procedures.

MRSA
All patients admitted are screened for MRSA. If a patient is found to be a carrier careful precautions are put in place to prevent spread of infection. Many people have concerns about MRSA infections caught in UK hospitals. Generally MRSA does not cause problems but very occasionally if MRSA gets into a surgical wound or a break in the skin of someone who is in ill-health, it can cause infection. Utmost care is taken to avoid such situations and we are proud to report that our rates of such infection are zero.

Clostridium difficile (C.diff)
C.diff is a bacteria that causes diarrhoea and other intestinal disease when competing bacteria are wiped out by antibiotics. It is the most serious cause of antibiotic-associated diarrhoea and can lead to a severe infection of the colon. The C. difficile bacteria, which naturally reside in the body, become overpopulated: The overpopulation is harmful because the bacterium releases toxins that can cause bloating, constipation, and diarrhoea with abdominal pain, which may become severe. Often, it is cured by discontinuing the antibiotics responsible. Cases are extremely rare because of our continual monitoring of antibiotic prescriptions, private facilities and high hygiene practices..

Making an appointment

Set out below are the contact details for our main Service Departments. The teams in these areas have a dedicated and caring approach to find you the earliest appointment possible with the correct specialist for your needs.

Most patients are referred to us by their GP or another medical specialist as a referral letter is often needed before an appointment can be confirmed.

If you do not have a GP, then we may be able to assist you by suggesting the most appropriate course of action for you to take, given your location and individual circumstance.

If you have medical insurance (e.g. Bupa, Axa PPP, Norwich Union), you will need to contact your insurer to get authorisation for any treatment and, in most cases, you will require a referral letter from your GP.

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